Frequently Asked Questions

If you are unhappy with your Friendly Canadian purchase, please contact us so we can make it right! We want each and every Friendly Canadian customer to be happy with their purchase. Please contact the Friendly Canadian support team by Facebook Messenger or by email at support@glo-tel.com

All Friendly Canadian products ship from inside Canada and avoid lengthy import and customs delays. Shipping rates are calculated based upon real-time rates provided by our courier providers (Canada Post, USPS, DHL, UPS, and Fedex). An additional Shipping and Handling fee may apply to shipments going to Yukon, Nunavut or NW Territories. This fee will be quoted at checkout. Additional transit time may be required. We love our friends in the North! We will do everything that we can to find a delivery service that can reach you. For additional shipping information and help with returns, please contact the Friendly Canadian support team by Facebook Messenger or by email at support@glo-tel.com